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My Refund Policy

hen somebody charges you money for a product or a service, you have a right to know his refund policy. Here you go!

My policy has three parts, or "steps" toward getting you a final deliverable you're overjoyed with:

STEP 1: Your initial 50% deposit to reserve your spot on my schedule is non-refundable. If that seems unfair to you, it's not. In fact, it's as "standard" as anything gets in the writing industry. So why do writers do this?

Simply because there are some people (not you, I'm sure) who would reserve a spot on my schedule, get the final deliverables from me, think the writing is fantastic...and ask for a refund. They would get great writing for free, I would get nothing, and I wouldn't be able to get the time back.

"A fantastic experience"

Working with Roy on my new product was a fantastic experience, so much so I've already booked him for my next project and ditched a couple of my other freelance writers.

None of them have ever done as much research or invested as much time and effort into a project, and I'm glad I have finally found someone I can rely on to create fantastic information products.

Roy is a true professional and an excellent writer, and I can't recommend him enough.

Steven J.

STEP 2: If you're not happy with the "final" deliverables, I ask that you give me the chance to make you happy. Hey, sometimes I don't hit a home run the first time. All I ask is that you give me a chance to try again. And I make this easier for you in three ways:

I don't get the last 50% until you say we're done (within reason, of course), so you can rest easy along the way.
As I'm working on your project, I almost always give you "working drafts" to be sure I'm headed in the right direction, so you can be sure the "final" version will be just as good as the intermediate ones, if not better.
For copywriting (website sales copy, etc.), I include 30 days of free revisions. I won't do free revisions forever, but I don't drop you like a bad habit once I deliver either.

Those three things together are why I've never had a customer get to step three...

STEP 3: If I can't make you happy, you don't owe me the last 50%. It's that simple. Having you pay 50% up front protects us both—I don't put in the sweat and hours for free, you don't pay 100% for something you don't want.

Again, feel free to look at my portfolio to see samples of my work. That'll show you the quality you'll get when you retain me to work on your project.

Contact me and let's get started!